Video Recovery Technician, Risk Management – Lakeland
Location: Lakeland, FL
Job ID: 30323BR
Department: Risk Management
Working Hours: 8:00am - 4:30pm; Monday - Friday
Pay Frequency: Weekly
Date Posted: Sep 10, 2024
Description
The responsibilities listed on this position are not intended to be all-inclusive and additional responsibilities may be assigned as needed.
- Responsible for identifying, procuring, and securing all relevant video quickly and accurately according to established Publix guidelines and procedures. As part of this process the VRT must also ensure the correct information and documentation regarding an event is complete in our claims system
- Initial review and analysis of CCTV footage to ensure completeness, evaluate the possibility of recommending additional footage be preserved and prepare a note to the claims system of key information and events in initial review of CCTV footage
Required Qualifications
- High School Diploma or equivalent experience
- Excellent verbal and written communication
- Basic skills in Microsoft Word
- Ability and willingness to adjust one’s style or approach in response to differing circumstances or to work in ambiguous situations
- Ability to work effectively without close supervision or guidance
- Ability to self-direct work activities and take action on tasks without direction from a supervisor
- Ability to set priorities, plan and coordinate work activities, schedule staff, and obtain and manage resources so that work objectives are accomplished on time
- Ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
- Ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer
- Ability to effectively resolve problems
- Ability to create an environment in which a positive and professional service orientation is evident to internal customers
Preferred Qualifications
- Bachelor’s degree in any discipline
- 2 years of experience in Publix video recovery processes and operating systems
- Basic skills in Microsoft Excel
- Knowledge of video procurement processes at Publix and correlating technology (StarNET, Hitachi server, and Risk Management Claims System)
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.
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