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Video Recovery Technician, Risk Management – Lakeland

Location: Lakeland, FL
Job ID: 27479BR
Department: Risk Management
Working Hours: 8:00am - 4:30pm; Monday - Friday
Pay Frequency: Weekly
Date Posted: Jan 23, 2024

$32 - 44k


  • Request video footage for relevant customer events
  • Review the video received, analyze and determine if the correct video has been provided and, if not, request additional footage
  • Initiate ongoing requests to ensure all appropriate video is secured prior to the video footage being automatically deleted from the store’s DVR(s) which is approximately 60 days post-accident date
  • Document all relevant information after viewing video

Required Qualifications

  • High School Diploma or Equivalent
  • 1 year of customer service experience or retail experience
  • Typing skills
  • Excellent skill in service, support and understanding of operational issues
  • Excellent analytical skills
  • Good organizational skills
  • Decision making skills
  • Communication skills (written and verbal)
  • Teamwork, service and support, understanding of issues impacting the claims resolution process.

Preferred Qualifications

  • 2 years of customer service experience or
  • 1 year of service in a Publix retail location
  • Bilingual, preferably Spanish
  • Computer skills including Risk Master claims system


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans plan
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits – Jobs (

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

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