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Principal Business Systems Analyst – Pharmacy Central Fill (REMOTE)

Location: Lakeland, FL
Job ID: 28100BR
Department: Publix Technology
Pay Frequency: Monthly
Date Posted: Apr 16, 2024

$129 - 194k
Full Time - Regular


Publix can offer virtual/remote employment for this position for candidates centrally located to Lakeland, FL and Jacksonville, FL. Travel to Lakeland and/or Jacksonville is required as needed, up to 25% of the time.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you’re interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Join the Pharmacy Central Fill team! As a Principal Business Systems Analyst, you will be responsible for all aspects of the software delivery process. Evaluating large and complex business processes, researching new technologies, working with our business partners ensuring all robotics and automation requirements are met at our Pharmacy Central Fill location in Jacksonville, FL.


  • Facilitate requirements gathering sessions to document business and system requirements with business units, project sponsors, and technology teams
  • Serve as a product champion including conveying product visions, prioritizing work for products, and monitoring deliverables to ensure timely completion
  • Communicate product and project status with leadership, sponsors, stakeholders, and upper and executive management
  • Manage relationships with software vendors as needed
  • Lead other Business Systems Analysts to document business processes, gather requirements, and uncover areas for improvement
  • Partner with Architecture, Security, Compliance, and Internal Audit to design compliant, secure, stable, and reliable solutions complying with HIPAA standards
  • Develop detailed implementation plans for complex technology solutions
  • Perform problem determination and determine escalation paths for complex issues
  • Adhere to product delivery processes including overseeing system access, protecting data, procuring hardware and software, and engaging vendors
  • Obtain agreements on purpose, scope, and limitations on proposed technology solutions with vendors, business areas, and other technology teams under minimal guidance
  • Advocate on behalf of the business units to ensure solution designs meet user requirements and effectively and efficiently address business process needs
  • Travel to Lakeland and/or Jacksonville will be required as needed, up to 25% of the time

Required Qualifications

  • Bachelor’s Degree in Computer Science, Business, or a related analytical field or equivalent experience
  • 9+ years of experience in business systems analysis including identifying business processes and supporting process improvements
  • 9+ years of experience analyzing problems and translating into solutions
  • 9+ years of experience planning, organizing, and managing all activities associated with delivering solutions in a distributed environment
  • 9+ years of experience working with enterprise database management systems (e.g. SQL server, Oracle)
  • Working knowledge of the Software Development Lifecycle (SDLC) with the ability to work within the defined roles and responsibilities
  • Participate in 24/7 on-call support rotation, including researching complex issues, determining root cause, developing workarounds, and communicating issues with our vendors for resolution delivery

Preferred Qualifications

  • Expert knowledge and experience working with pharmacy systems including working with business and technical audiences
  • Experience managing 3rd party vendor relationships
  • Knowledge of infrastructure and systems concepts
  • Experience performing data analysis through creating and executing queries, interpreting results, and communicating findings to technical and business audiences
  • Experience with supporting solutions requiring adherence to regulatory and compliance controls in accordance with company policies and standards


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits – Jobs (

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

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