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Associate-Customer Tech Support Analyst – LAN/WAN

Location: Lakeland, FL
Job ID: 28304BR
Department: Publix Technology
Pay Frequency: Weekly
Date Posted: Apr 05, 2024

$39 - 67k


Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Join Publix Technology as an Associate Customer Tech Support Analyst or a Customer Tech Support Analyst on the LAN/WAN team. The position hired will be dependent upon skillset. The primary responsibilities for this position include:

  • Level 1/2 troubleshooting of the Publix network infrastructure
  • Monitoring and responding to alerts from networking devices
  • Working directly with Telco vendors on circuit outages
  • Escalating high severity and chronic problems to management
  • Answering phones and logging incident records

Required Qualifications

  • Associates degree in computer science or in an analytical discipline, or equivalent experience
  • 1+ years of experience working with Routers, Switches, DATA/Voice Circuits, and Wireless technologies

Preferred Qualifications

  • CCNA, CCENT, CCNP certifications
  • Experience supporting IP office telephone systems
  • Experience working with trap receivers and tracing tools
  • Experience working with industry standard network cabling (Cat5, Cat6, Fiber Optics)
  • Experience working in an organization utilizing formal processes such as Change Management, Incident/Problem Management and Disaster Recovery


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits – Jobs (

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided. ***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

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