Apply for the Payroll Contact Center Analyst, Hourly Support 4, Payroll – Lakeland job opening.Payroll Contact Center Analyst, Hourly Support 4, Payroll – Lakeland

Location: Lakeland, FL
Job ID: 38150BR
Department: Finance
Working Hours: 8:00am - 4:30pm, Monday - Friday
Pay Frequency: Weekly
Pay Range: $20 - $28
Date Posted: Jul 27, 2026

$41 - 57k

Onsite

Full Time - Regular

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Description

The purpose of this position is to provide premier customer service when handling payroll related inquiries and information requests from current and former associates. This position researches, analyzes and resolves associate pay issues related to attendance, absences, adjustments, taxation, and paid time off (PTO) benefits. This position provides accurate and timely responses in accordance with payroll and benefits policies, while maintaining strict confidentiality and adhering to Publix data security standards. This position also manages the printing and distribution of physical payroll checks and audits the hours worked and rest breaks of minors in all operating states in accordance with FSLA and state laws. This is impactful to Publix due to the civil fines and penalties imposed for violations of federal and state child labor laws.

Primary Responsibilities:

• This position is responsible for serving as the first point of contact for the resolution of payroll related inquiries from current and former associates, external customers, Time Administrators, and Retail and Support Management.
• This position is responsible for managing the printing and distribution of physical payroll checks, which includes adhering to Sarbanes-Oxley (SOX) compliance guidelines for printing checks as well as ensuring proper distribution of the physical checks.
• This position is responsible for timely and accurate responses to payroll information requests from current and former associates.
• This position is responsible for analyzing hourly work time and rest breaks of minor associates in all operating states for violations of FLSA standards and child labor laws and adults in TN & KY based on state laws.
• This position is responsible for analyzing various weekly reports to ensure compliance with policies which may directly impact an associates pay.

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Required Qualifications

• Associate’s degree in Finance, Accounting, or a business-related field
• Or equivalent experience (if applicable)
• 2 years call center or 3 years customer service experience
• Flexibility/Adaptability: The ability and willingness to adjust one’s style or approach in response to differing circumstances or to work in ambiguous situations.
• Independence: The ability to work effectively without close supervision or guidance.
• Initiative: The ability to self-direct work activities and take action on tasks without direction from a supervisor.
• Stress-Tolerance: The ability to work productively and effectively when faced with stressful work situations and time pressures.
• Time Management: The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive.
• Arithmetic Computation: The ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
• Detail Orientation: The ability to attend to and verify the accuracy and completeness of detailed information.
• Building Relationships: The ability to develop and maintain professional, trusting, positive, and productive working relationships.
• Customer Focus: The ability to create an environment in which a positive and professional service orientation is evident to internal customers.
• Active Listening: The ability to use “active listening” techniques to ensure the understanding of information provided by the speaker.
• Verbal Communication: The ability to orally present and express ideas and information clearly, politely, and concisely.
• Written Communication: The ability to prepare clear, accurate, understandable, and professional written text in English.
• Microsoft Word – Basic
• Microsoft Excel – Basic
• Microsoft PowerPoint – Basic
• Microsoft Access – Basic
• SAP (Payroll processing system/HR system) – Basic
• FETCH (Time/Absence system) – Basic
• Oasis, MSS, Kronos/Dart, PASSport (Timekeeping/self-service systems) – Basic

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Preferred Qualifications

• Bachelor’s degree in Finance, Accounting, or a business-related field
• Fundamental Payroll Certification (FPC)
• Bilingual – Spanish (speaking, writing, reading)
• Knowledge of Publix Paid Time Off Benefits
• Knowledge of calculation of gross to net pay
• Knowledge of payroll taxes
• Knowledge of Publix organizational structure
• Microsoft Word – Intermediate
• Microsoft Excel – Intermediate
• Microsoft PowerPoint – Intermediate
• Microsoft Access – Intermediate

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

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