Lead Software Engineer – Payments Services and QA

Location: Lakeland, FL
Job ID: 31869BR
Department: Publix Technology
Pay Frequency: Monthly
Date Posted: Feb 10, 2025

$129 - 194k

Hybrid

Full Time - Regular

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Description

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune’s 100 Best Companies to Work For list.

Join the Publix Technology Settlement Platform and Support Team as a Tier 3 Support Specialist, where you will be an integral part of a team dedicated to providing advanced support for modern payments applications developed for the settlement and reporting for all EFT payments. In this role, you will be responsible for troubleshooting and resolving complex technical issues, collaborating with enterprise teams and product management to ensure seamless application performance and stability. As a key contributor, you will manage and prioritize support tickets, technology migration efforts, writing user stories and grooming product backlog items to ensure timely and effective solutions that enhance the user experience for Publix corporate associates and retail associates and customers.

The ideal candidate for this role will have strong analytical, planning, and problem-solving skills, coupled with excellent communication abilities to effectively engage with management, peers, technology vendors, and business unit customers. We are looking for someone with proven experience in tier 3 support and a background in leading or contributing to technology migration efforts towards modern architecture. Expertise in agile best practices, enterprise-scale reporting and logging tools, database design, and payment systems is essential for success in this position.

Responsibilities:

• Provide advanced support for modern payments applications related to settlement and reporting for EFT payments.
• Troubleshoot and resolve complex technical issues.
• Collaborate with enterprise teams and product management to ensure seamless application performance and stability.
• Manage and prioritize support tickets.
• Lead or contribute to technology migration efforts towards modern architecture.
• Write user stories and groom product backlog items.
• Participate in an on-call rotation for 24/7 support of the applications we support.
• Ensure timely and effective solutions that enhance the user experience for Publix corporate associates.
• Engage effectively with management, peers, technology vendors, and business unit customers.
• Utilize expertise in agile best practices.
• Apply knowledge of enterprise-scale reporting and logging tools, database design, and payment systems

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Required Qualifications

• Bachelor’s degree in computer science or a related analytical filed or equivalent experience
• 7+ years of software engineering experience
• 7+ years of experience in analyzing complex business problems or processes and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies, scalability, and total cost of ownership.
• 3+ years of architecture and design of solutions in an Azure environment to solve business problems.
• 3+ years of leadership experience in driving the work of a team of individuals performing similar work in an agile scrum environment as a subject matter expert, product owner, business analyst, or similar position.
• 3+ years of experience planning and managing all activities associated with delivering solutions in a large-scale distributed internet facing environment.
• Ability to provide 24×7 support in an on-call rotation.
• 3+ years of experience coordinating large and critical cross platform releases with business units and technical teams.
• 3+ years of experience working closely with IT management on project and resource planning, including effort estimation.
• Ability to work concurrently on multiple assignments with similar deadlines.

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Preferred Qualifications

• 9+ years of software engineering experience
• 5+ years of experience you have in implementing enterprise applications using platform services like Azure App service, Azure SQL, Azure Service Bus, Databricks, notification hubs, event hubs, Microservices, stream analytics, Cosmos DB, Redis Cache, OpenAPI, IoT Hub, application insights, etc.
• Data store technologies such as SQL Server 2019/2022, Azure SQL, Azure Cosmos DB, and Redis Cache
• Experience with Active Directory permissions and Group Policy
• Experience working in working with payments systems.
• Experience in troubleshooting complex systems and comfortable in high-pressure situations.
• Experience with logging/reporting tools such as SPLUNK, Dynatrace, Idera and Service Now

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

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