Apply for the General Liability Non-Litigated Claims Supervisor job opening.General Liability Non-Litigated Claims Supervisor

Location: Lakeland, FL
Job ID: 37262BR
Department: Risk Management
Working Hours: 45 Hours Per Week: Various Mon - Fri, 8am - 7pm, and Saturdays 8am - 5pm
Pay Frequency: Monthly
Date Posted: May 07, 2026

$83 - 124k

Hybrid

Full Time - Regular

Apply

---

Description

The purpose of this position is to supervise a team of General Liability Specialists (Specialist I & II), handling both customer and attorney-represented non-litigated claims. This position is responsible for monitoring liability claims (both customer and attorney-represented non-litigated), including investigation, analysis, negotiations, and settlements.

The supervisor may be responsible for high touch involvement and oversight of claims which may include personally adjusting sensitive, complex or high exposure customer liability claims, including investigation, analysis, negotiations and settlement.

The Supervisor is involved in interviewing and making recommendations for hiring decisions, as well as managing performance of current associates.

The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

Responsibilities include:

• Supervising the overall handling of customer and attorney represented non-litigated claims including “high touch” managing, involvement and oversight of complex or sensitive claims
• Supervising and leading a team of Specialists I & II, VRTs, VRT Team Leads on a daily basis
• Participating in Continuous Quality Improvement (CQI) activities through individual improvement activities, Quality Improvement Processes (QIPs) and Project Teams, and claims related meetings
• Overseeing, managing, monitoring, and in some instances acting as the primary adjuster, in specific types of general liability claims and claims handling activities such as complex or high exposure claims, security related claims, vendor involved claims, product related claims, food safety claims, pharmacy claims, claims involving fleet vehicles, etc
• Responding to telephone calls and written correspondence received by upper-level Publix management (CEO, President, Vice Presidents and Board of Directors) regarding liability claims

---

Required Qualifications

• Bachelor’s degree in any discipline or in the alternative, a high school diploma with 7 years of claims experience
• 5 years of liability claims handling experience
• Ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in
• Superior knowledge of general insurance adjusting procedures, rules and ethics
• Superior knowledge of legal issues and burden of proof relating to GL and Auto negligence in all states Publix operates in
• Superior knowledge of legal issues and evidentiary standards relating to damages in all states Publix operates in
• Superior knowledge of risk transfer and notice obligations relating to same
• Superior knowledge of civil procedure in all states Publix operates in
• Superior knowledge of litigation management and defense tactics
• Knowledge of General Liability claims administration practices and processes including the claims system
• The ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working
• The ability to work effectively without close supervision or guidance
• The ability to work productively and effectively when faced with stressful work situations and time pressures
• The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
• The ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
• The ability to effectively resolve problems; identify and analyze key information from multiple sources; determine the root causes and find solutions to eliminate them; proactively anticipate potential problems and implement or modify systems to prevent their occurrence
• The ability to see and understand the bigger picture of what the organization is, where it needs to go, and how it will get there
• The ability to persuade, convince or achieve buy-in from others
• The ability to find, develop, train and retain associates whose skills best align with the needs and objectives of the organization
• The ability to manage and resolve conflict or disputes between individuals
• The ability to motivate and guide others to work hard by building a sense of teamwork and commitment
• The ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
• Basic skill level in Microsoft Word, Excel and PowerPoint
• Availability to take Day trips/local travel, overnight trips and extended trips up to 1 week or longer
• Availability to work weekends, holidays, extended hours and to be on call 24/7

---

Preferred Qualifications

• 7 years of attorney represented liability claims handling experience with prior supervisory experience; prior litigation experience
• CCLA, SCLA, CPCU or ARM designation
• Actively holds Florida All Lines Adjuster’s License
• Fluent in a second language, preferably Spanish
• Knowledge of Publix HR policies and practices
• Intermediate skill level in Microsoft Word, Excel and PowerPoint
• Knowledge of Risk Management Claims System and Medicare Reporting System

---

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

---

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

---

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

---