Workers Compensation Claims Clerk, HS3, Risk Management – Lakeland

Location: Lakeland, FL
Job ID: 31933BR
Department: Risk Management
Working Hours: 8:00 am - 4:30 pm, Monday through Friday
Pay Frequency: Weekly
Date Posted: Feb 10, 2025

$37 - 51k

Onsite

Full Time - Regular

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Description

This purpose of the Claims Clerk position is to support the adjusting and nursing functions within the Workers Compensation Department. This includes responsibility for managing the fax line, scheduling medical appointments, organizing files to be sent to physicians and/or attorneys, scheduling transportation/ translation services, obtaining updated medical notes and handling incoming calls, and inputting payments to the system once adjusters have approved the invoice.

Responsibilities include:

• Monitoring, deciphering, and distributing faxes to the appropriate adjuster and nurse case manager
• Compiling and preparing claim file materials for responses to legal pleadings
• Securing medical appointments for injured associates and inputting payments into the claim systems once invoices are approved by the adjuster
• Answering incoming calls and determining the appropriate distribution of calls

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Required Qualifications

• High School diploma or equivalent experience
• One (1) year prior office experience or customer service experience
• Basic knowledge of Microsoft Word and Excel
• Good time-management and organizational skills
• Ability to handle and maintain confidential and sensitive information
• Must have an excellent attendance and punctuality record
• Proper and professional telephone etiquette
• Ability to work independently
• Must have knowledge of office equipment and operations
• Must be able to accurately file large volumes of documents alphabetically or numerically
• Must have good verbal and written communication skills
• Must be able to work under deadlines and handle a high volume of work accurately,
• Must have a working knowledge of personal computers and previous data entry experience
• Must have good human relation skills (the ability to work well with others and to be a team member)
• Must show enthusiasm, initiative, and pride in work and
• Commitment to Publix and our mission.

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Preferred Qualifications

• One (1) year of clerical support experience in a claims office
• Intermediate knowledge of Microsoft Word
• Basic knowledge of Microsoft Access

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

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