Technical Communicator – Publix Technology Services

Location: Lakeland, FL
Job ID: 33001BR
Department: Publix Technology
Pay Frequency: Weekly
Date Posted: May 08, 2025

$68 - 94k

Onsite

Full Time - Regular

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Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune’s 100 Best Companies to Work For list.

Join the Publix Technology Services team as a Technical Communicator. This position is responsible for developing and maintaining departmental documentation content (e.g., intranets, web pages, technical manuals/docs, videos, presentations, news) for various technical systems and/or equipment categories (e.g., laser printers, network devices, installations).

Job Responsibilities:

• Planning and gathering content requirements from various sources (e.g., engineering documents, manufacturer documents)
• Preparing, designing, writing, and publishing content on a SharePoint site for technicians, engineers, help desk analysts, etc.
• Collecting and analyzing feedback from trainers, engineers, etc. to enhance documentation of content
• Conducting periodic reviews of documentation to maintain, edit, and republish up-to-date and accurate content (e.g., accurate procedures, installation methods, equipment details)
• Advising PTS leadership on how to better our content creation and publication
• Contributing to or facilitating improvement efforts involving department wide processes that impact retail and corporate associates
• Creating departmental outreach content (articles, video’s) to celebrate associate, team, and department milestones
• Developing and assisting with the implementation of team and/or department standards, policies, and processes
• Technical document control and the publication of various forms of technical communication
• Acting as a SME on technical communication related issues (e.g., methods of documenting and publishing content, solutions for specific audiences)

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Required Qualifications

• Associate degree in any area or field
• 2+ years of experience in technical writing, Intranet design, video editing, and multimedia development
• Detailed knowledge of communication theory and organizational writing to create effective communication materials (e.g., audience analysis, message analysis, clear/ concise writing)
• Knowledge of methods of message development for various types of communication media to create effective communication materials (e.g., training vs reference writing, video vs text/photo, technical vs news writing)
• Knowledge of graphic design and presentation techniques to create effective communication materials
• Detailed knowledge of cloud/web-based information management, application design, and intranet administration techniques to create and update content for intranets

Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements

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Preferred Qualifications

• 5+ years of experience in technical writing, Intranet design, video editing, and multimedia development
• Experience with compliance and regulatory security requirements
• Experience working in an environment conducive to process improvement

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***

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