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Senior Software Engineer – ServiceNow

Location: Lakeland, FL
Job ID: 29437BR
Department: Publix Technology
Working Hours: Minimum 45 hours per week.
Pay Frequency: Monthly
Date Posted: Jul 01, 2024

$110 - 165k
Full Time - Regular


Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Our ServiceNow Developer will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for configuring and developing applications and processes using standard ServiceNow scripts and tools. This position requires strong knowledge and experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures.


  • Contribute at an advanced level to the enhancements and on-going operation of ServiceNow.
  • Provide long-term oversight to ensure continuity and integration for Incident Management, Request Management, Change Management, and CMDB modules as well as provide oversight as I/S integrates additional functions into the platform.
  • Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations.
  • Automate legacy processes using available ServiceNow workflows and best practices.
  • Assist in analyzing and resolving configuration issues promptly including, but not limited to, Service Catalogs, Workflows and Reporting
  • Work closely with the business areas and application support teams to improve business processes.
  • Maintain a consistently large, and often dynamic workload ensuring adherence to security best practices and standards for various platforms.
  • Performing data analysis by creating and executing complex queries, interpreting results, and communicating findings to technical and non-technical audiences

Required Qualifications

  • Bachelor’s Degree in Computer Science or a related analytical field or equivalent experience
  • 5 years of software engineering experience
  • 5 years of experience analyzing complex business problems and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies, and scalability.
  • 5 years of experience developing on the ServiceNow platform
  • 2 years of experience working with Software Development Lifecycles (SDLC) and Agile project methodologies
  • 2 years of experience supporting relational database systems
  • Available to work after hours and weekends.

Preferred Qualifications

  • 7+ years of software engineering experience
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Developer
  • ITIL certification or general knowledge in v3 or higher
  • Experience migrating individual ITSM products (Incident Management, CMDB, Change Management, and Request Management) into ServiceNow


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits – Jobs (

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

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