Apply for the Senior Business Systems Analyst – Retail Fresh Delivery job opening.Senior Business Systems Analyst – Retail Fresh Delivery

Location: Lakeland, FL
Job ID: 35125BR
Department: Publix Technology
Pay Frequency: Monthly
Date Posted: Nov 07, 2025

$103 - 155k

Hybrid

Full Time - Regular

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Description

Join Publix Technology – Where Innovation Meets Impact

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.

Whether you’re passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level—from internships to technical leadership.

Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs—build the future of technology for Publix.

Join the Publix Technology Team as a Senior Business Systems Analyst supporting the Retail Fresh Delivery team. In this role, you’ll collaborate with enterprise teams, stakeholders, and product managers to analyze requirements and write user stories that drive feature development. You’ll deliver solutions focused on user experience, accessibility, performance, quality, scalability, and cross-system integration. Under general guidance, you will lead project planning, manage timelines and deliverables, monitor performance, and develop implementation strategies for complex technology solutions.

Ideal candidates are technically proficient with strong analytical, planning, problem-solving, writing, and presentation skills, and can communicate effectively with management, peers, vendors, and business partners.

Responsibilities:

• Facilitate requirements sessions and document business/system needs with stakeholders
• Champion product vision, prioritize backlog, and track deliverables for timely completion
• Communicate project and product status to leadership and stakeholders
• Collaborate with analysts to document processes, gather requirements, and identify improvements
• Partner with Architecture, Security, Compliance, and Audit to design secure, reliable solutions
• Develop detailed implementation plans for complex technology solutions
• Diagnose issues and define escalation paths for complex problems
• Oversee delivery processes: system access, data protection, procurement, and vendor engagement
• Align proposed solutions with agreed scope and limitations across teams
• Define acceptance criteria, conduct UAT, and validate deliverables
• Act as SME for assigned systems, resolve complex issues, and serve as primary contact
• Advocate for business needs to ensure solutions meet user and process requirements
• Monitor industry trends and recommend innovative solutions aligned with strategy
• Mentor junior analysts and share best practices through documentation and training
• Provide after-hours deployment support, troubleshoot issues, and coordinate vendor resolutions
• Collaborate on BDD scenarios for Mobile/Web UI and automate in-sprint

#LI-JB1

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Required Qualifications

• Bachelor’s degree in computer science, Business, or a related analytical field or equivalent experience
• 5+ years’ experience in business systems analysis
• 5+ years’ business experience planning, organizing, and managing activities to deliver solutions in large-scale distributed environments, while analyzing complex problems and translating them into effective solutions.
• 3+ years’ experience utilizing Agile project management and code management tools (e.g., Azure DevOps or Jira)
• 3+ years’ experience translating complex business needs into clear technical requirements and user stories
• 3+ years’ experience working in cross-functional teams with technical leads, developers, QA, and UX designers
• Strong working knowledge of the Software Development Lifecycle (SDLC) with the ability to work within the defined roles and responsibilities
• Experience in identifying and supporting process improvements

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Preferred Qualifications

• 1+ years’ working in an agile/Scrum environment
• 3+ years’ business experience working with enterprise database management system (e.g., SQL server, Oracle)
• 9+ years’ business systems analysis experience
• Experience with collaboration tools, like MIRO
• Continued education including additional analytical or business degrees, and/or various technical disciplines
• Experience as a Product Owner or Business Analyst with mobile and web applications
• Experience in facilitating agile scrum events and ceremonies
• Experience using Microsoft DevOps to manage agile team backlog and sprints

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Benefits

Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***

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