Apply for the PTS Support Technician – Charlotte, NC or Columbia, SC job opening.PTS Support Technician – Charlotte, NC or Columbia, SC

Location: Charlotte
Job ID: 34163BR
Department: Publix Technology
Pay Frequency: Weekly
Date Posted: Aug 14, 2025

$50 - 70k

Onsite

Full Time - Regular

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Description

Join Publix Technology – Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.

Whether you’re passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level—from internships to technical leadership.

Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs—build the future of technology for Publix.

The Publix Technology Services (PTS) Support Technician position will provide IT technical support for the Charlotte, NC and Columbia, SC areas to primarily include installation, and repair and preventive maintenance of IT hardware in Publix retail stores.

Responsibilities:

• Perform installation, repair, and preventive maintenance of IT hardware including:
• Desktop computers
• Servers
• Laser and thermal printers
• Point of sale systems
• Barcode scanners
• Weighing devices
• Networking systems
• Support Publix retail stores through on-site visits
• Travel between store locations to perform technical tasks
• Work variable shifts based on project demands and support schedules
• Perform tasks during overnight, evening, early morning, and daytime hours
• Complete approximately 60–70% of work between 6:00 PM and 6:00 AM, Monday through Friday. Occasionally work Sunday nights as needed.
• Augment support in other geographic areas when required

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Required Qualifications

• Candidate must live in Charlotte, NC or Columbia, SC, or surrounding areas, or must be willing to relocate there upon acceptance of the position
• Associate degree in information technology or equivalent experience
• 1+ year of PC/Technical support experience
• Basic understanding of IT hardware and industry standards
• Basic understanding of Windows Operating Systems
• Basic understanding of thermal and laser printing
• Analytical and troubleshooting skills
• Cable management and troubleshooting skills
• Computer and electronic equipment installation skills
• Must be at least 20 years of age
• Must have a valid driver license and maintain an excellent driving record
• Work a variable shift, based on demands of current projects. Shifts will include overnight, evening, early morning, and/or daytime work, depending on the task
• Ability to lift to 75 lbs.
• Ability to climb and work on a ladder
• Ability to crouch, kneel and work in confined areas for extended periods
• Ability to use hand and power tools

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Preferred Qualifications

• Certifications in the field of electronics or Computer Science, such as Cisco Certification, A+ Certification, Microsoft Certified Systems Engineer, HP Certification, or Lexmark Certification
• 3+ years of PC/Technical support experience
• Basic understanding of Active Directory
• Experience using problem reporting and ticketing systems
• Understanding of the Publix retail environment

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

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