Apply for the Payroll Contact Center Team Leader, Payroll – Lakeland job opening.Payroll Contact Center Team Leader, Payroll – Lakeland

Location: Lakeland, FL between Orlando and Tampa
Job ID: 35555BR
Department: Finance
Working Hours: Monday - Friday, 40 hours per week
Pay Frequency: Weekly
Date Posted: Dec 16, 2025

$46 - 63k

Onsite

Full Time - Regular

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Description

Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry.

The Payroll department ensures that Publix associates receive timely, accurate paychecks for their livelihood. Within the department, the Contact Center Team Leader provides leadership and direction to internal teams who support customer resources. The ideal candidate must have strong customer service, supervisory, and decision-making skills. They must display professionalism in a fast-paced environment and are considered the subject matter expert for all payroll research and problem resolution.

In Publix’s corporate offices, we value in-person interactions, similar to those our store associates have with customers. This position is an in-person role located at our corporate headquarters in Lakeland, FL.

What you’ll do

• Provide direction to the payroll contact center
• Analyze and recommend strategies for contact center metrics
• Maintain knowledge of payroll processes, policies, and system enhancements
• Assist other supervisors with development, training, and coaching; as well as other special projects and duties
• Handle payroll for the associates in the department

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Required Qualifications

• Associate’s degree in a business related field or equivalent experience
• At least two years of experience in an analytical position
• Knowledge of corporate strategy map
• Knowledge of payroll and payroll related policies including Paid Time Off (PTO)
• Knowledge of professional communication style
• Knowledge of operations/infrastructure
• Knowledge of CQI (continuous quality improvement) methodology and tactics to include WIN (work improvement now) and QIP (quality improvement project)
• Ability to react quickly and in a calm, professional manner when in situations affecting one or more associates’ pay
• Analytical skills
• Customer service skills
• Knowledge of supervisory leadership skills
• Ability to display professionalism
• Strong decision-making skills
• Ability to multi-task and prioritize a large volume of work
• Ability to demonstrate a high level of maturity and tact
• Interpersonal communication skills
• Problem solving skills
• Basic skills in time keeping systems including: DART, Kronos, Time Off Request (TOR) system, TPass, MSS
• Intermediate skills in Microsoft applications (Excel, Word, PowerPoint, SharePoint, Access)
• Intermediate skills in SAP, Oasis, FETCH, PASSport
• Willingness to work flexible hours to meet business needs

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Preferred Qualifications

• Bachelor’s degree in Business Management, Finance or Accounting
• Four or more years of payroll experience in an analytical position
• Supervisory knowledge
• Knowledge of Avaya phone system and the reports within the phone system
• Knowledge of the different pay classifications and how pay is calculated
• Knowledge of Publix Minor Restrictions
• Knowledge of individual state and federal Department of Labor (DOL) laws as it pertains to minors and Wage and Hour Division (WHD) requirement for associates’ edited time
• Knowledge of Power of Attorney
• Knowledge of Managers Reference Library (MRL) or similar policy documentation
• Intermediate knowledge of time keeping systems including: DART, Krono, Time Off Request (TOR) system, TPass, MSS
• Advanced knowledge of SAP, Oasis, FETCH, PASSport

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

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