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Invoice Analyst Approver, Hourly Support 3, Facilities – Lakeland

Location: Lakeland, FL
Job ID: 27178BR
Department: Facilities
Working Hours: 8:00am - 4:30pm; Monday - Friday
Pay Frequency: Weekly
Date Posted: Jan 01, 2024

$36 - 50k


  • Responsible for the timely and accurate receiving, analyzing and approving invoices for Facility Services,
  • Responsible for the timely resolution of discrepant invoices that occur when suppliers step outside the prescribed work order or invoicing processes,
  • Responsible for reporting (as requested) on supplier invoice, compliance, discrepancy or responsiveness information.

Required Qualifications

  • High School Diploma or its equivalent,
  • Two year’s experience in a customer service field or analytical field or One year experience in an Accounts Receivable position,
  • Willingness to work a flexible schedule,
  • Must have good punctuality and attendance,
  • Knowledge of basic analytics,
  • Knowledge of Facility Services Products and Services,
  • Knowledge of Computerized Maintenance Management System (Service Hub),
  • Knowledge of Crystal Reports (Service Hub Reporting),
  • Basic knowledge and understanding of MS Office software and Internet usage,
  • Knowledge of Document Direct (SAP Reporting),
  • Knowledge of Publix Organizational Structure,
  • Knowledge of Continuous Quality Improvement (CQI),
  • Knowledge and understanding of company and department policies, processes and procedures,
  • Excellent oral and written communication skills,
  • Excellent analytical skills,
  • Sound decision making skills,
  • Empathetic listening skills,
  • Professional telephone etiquette,
  • Time Management skills,
  • Good human relation skills (the ability to work well with others and to be a team member),
  • Must be able to multi-task,
  • Must be able to comply,
  • Must be able to be customer-focused,
  • Must have Conflict Resolution skills,
  • Show enthusiasm, initiative and pride in work, and
  • A commitment to Publix and our Mission.

Preferred Qualifications

  • Associate’s Degree in Business or any other analytical discipline.
  • Four years experience in a customer service field or analytical field or Two years experience in an Accounts Receivable position.


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans plan
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits – Jobs (

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

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