Apply for the Intern – Customer Care & Social Media job opening.Intern – Customer Care & Social Media

Location: Lakeland, FL
Job ID: 35738BR
Department: Public Affairs
Working Hours: 40 hours per week
Pay Frequency: Weekly
Date Posted: Jan 26, 2026

Salary varies

Onsite

Full Time - Regular

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Description

Program Introduction

At Publix, we are committed to making a difference and it’s our pleasure to continuously develop our most valuable resource—our associates. Since its launch in 2007, the Publix Summer Internship Program prepares a cohort of young professionals for a smorgasbord of opportunities in the workplace. This is achieved through relationship building, development of self-confidence, and insight into industry knowledge. 

The 2026 Summer program dates are May 18th – July 24th at our company facilities in Lakeland, FL. Over these 10 weeks, interns will work 40 hours a week participating in impactful departmental projects that connect classroom learning to real-world corporate experience. Highlights include:

• Free housing provided in partnership with Florida Southern College (for interns that live outside of a 25-mile radius of the corporate office)
• Attending executive meetings
• Participating in group community service activities
• Touring manufacturing and distribution facilities
• Developing and delivering end of program presentations to Publix leadership

Join a company consistently ranked as a great place to work. Grow professionally and personally while making a lasting impact. Apply today and grow your legacy with Publix.

*This internship posting can close within two weeks from the date it was posted. Candidates are encouraged to apply immediately.

Position Overview

Working within Customer Care & Social Media, this intern will primarily support the Customer Care team and assist with various projects that enhance customer service operations. While the role is housed within the broader department, the focus will be on initiatives that strengthen customer care processes and improve overall customer experience. As an intern, you will have the opportunity to contribute to meaningful projects, collaborate with cross-functional teams, and gain hands-on experience in customer care operations and related initiatives.

What you’ll do:

• Assist with projects aimed at improving customer care workflows and operational efficiency.
• Support the team in developing resources and tools that enhance customer interactions.
• Participate in research and analysis to identify trends and opportunities for process improvement.
• Contribute to initiatives that improve customer engagement and satisfaction.
• Perform reporting and analytics to measure project outcomes and operational performance.

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Required Qualifications

• Must be an actively enrolled student not graduating prior to the start of the Summer Internship Program in May; or
  • If graduating from a bachelor’s degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester; or
  • If graduating from a master’s degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester.
• Must be pursuing a bachelor’s or graduate degree in communications, public relations, marketing, media, project management, consumer insights, business management, or a related field and be a current sophomore or above (rising junior or above as of Summer 2026) or a graduate student
• Basic knowledge of Microsoft Office; Word, Excel, and PowerPoint
• Strong writing skills for various communication channels
• Strong analytical and critical thinking skills
• Strong project management and organizational skills with the ability to prioritize work demands.
• Demonstrated professionalism and ability to work collaboratively in a team environment.

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Preferred Qualifications

• One or more years of customer service experience
• Experience in contact center operations

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Benefits

• Free hot lunches (buffet-style) at facilities with a cafeteria
• Paycheck direct deposit
• Credit union

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

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