Apply for the Gift Card Sales Specialist, Accounts Receivable – Lakeland job opening.Gift Card Sales Specialist, Accounts Receivable – Lakeland

Location: Lakeland, FL between Orlando and Tampa
Job ID: 36627BR
Department: Finance
Working Hours: 8:00 am - 4:30pm
Pay Frequency: Weekly
Date Posted: Mar 18, 2026

$41 - 57k

Onsite

Full Time - Regular

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Description

This position is responsible for increasing sales and providing support to customers with problems related to gift cards. Other responsibilities include balancing credit card payments and providing accounting support for general ledger analysis for various general ledger accounts.

Responsibilities include:

• Providing day-to-day operational support to customers regarding Publix gift cards.
• Labeling, packaging, and shipping all gift card orders neatly and timely to meet customer expectations.
• Reconciling customer accounts when orders are cancelled or replacements are requested by customers.
• Maintaining proper aging, credit card balancing and out of balances on the Gift Card accounts.
• Providing ongoing support to IS, Marketing and Advertising, Community Affairs, and Strategy Support.

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Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business, Marketing or equivalent experience
• 3 years’ experience in a customer service role
• Excellent skills in written and verbal communication with the ability to communicate with all levels of the company
• Ability to multi-task and handle large volumes of work at once
• Exhibit professionalism and the ability to deal with confidential subject matter
• Excellent time management and organizational skills
• Strong analytical and problem solving skills
• Ability to be customer service focused
• Technical skills
• Willingness to be a team player
• Ability to work under deadlines and handle the pressure of deadlines
• Flexible in dealing with a variety of situations
• Experience working with MS Office applications, including, but not limited to Excel, Access, and Word
• Willingness to work a variable work week schedule, which may include working long hours or overtime if needed
• Excellent attendance and punctuality
• Commitment to Continuous Quality Improvement
• Commitment to Publix and our mission

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Preferred Qualifications

• Master’s degree in Accounting, Finance or another analytical discipline
• 5 years’ experience in a customer service role
• Knowledge of Accounting Principles and Accounts Receivable functions
• Knowledge and understanding of Publix’s Customer Personal Information Protection (CPIP) policy
• Knowledge of Quality Improvement Process (QIP) improvement methodology
• Advanced knowledge of SAP, Corporate Gift Card Fulfillment System, Microsoft Office Applications (Outlook, Access, Excel, and Word), OSI, Vantiv IQ, Cybersource, and Accurint

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

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