Apply for the Associate Tech Support Analyst – Request Services & Change Mgmt. job opening.Associate Tech Support Analyst – Request Services & Change Mgmt.

Location: Lakeland, FL
Job ID: 36746BR
Department: Publix Technology
Working Hours: 8:00 am - 4:30 pm, Monday through Friday.
Pay Frequency: Weekly
Date Posted: Mar 27, 2026

$41 - 57k

Onsite

Full Time - Regular

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Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states.

From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership.

Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Join Publix Technology as an Associate Technical Support Analyst on the Request Services and Change Management team. This team is responsible for working with various business areas across Publix to analyze their requests for modifications to computing hardware, software, and/or access to various systems (LAN, Host, Unix, SAP, etc.).

Why Join Us?

• Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Your Impact:

• Facilitate meetings, including scheduling, documentation, and follow-up.
• Manage and maintain process documentation for request and change management.
• Oversee change, access, and hardware/software requests from initiation to completion.
• Resolve record-related issues, identifying root causes and implementing solutions.
• Support process improvement initiatives for request and change management.
• Ensure compliance with Publix Information Security Policy.
• Review and validate peer work for accuracy and adherence to standards.

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Required Qualifications

• High School diploma or equivalent experience
• 2+ years of IT experience
• 2+ years of experience performing analytical type duties
• Minimum 30-40 wpm typing skills
• Experience with Microsoft Word and Excel

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Preferred Qualifications

• Associate degree in an IT related field
• 3+ years of IT experience
• 3+ years of experience performing analytical type duties
• Familiar with request process or ticketing system
• Knowledge of Compliance and Audit change and access management requirements
• Experience with Request Center, CMDB, Tivoli Identity Manager, Quest Active Roles Server, RACF, and ServiceNow!
• Understanding of security best practices

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in December. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**

***Relocation/Household Good Shipment Allowance will NOT be provided.***

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