Associate Tech Support Analyst – Request Services & Change Management

Location: Lakeland, FL
Job ID: 32874BR
Department: Publix Technology
Pay Frequency: Weekly
Date Posted: Apr 28, 2025

$40 - 56k

Onsite

Full Time - Regular

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Description

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune’s 100 Best Companies to Work For list.

Join Publix Technology as an Associate Technical Support Analyst on the Request Services and Change Management team. This team is responsible for working with various business areas across Publix to analyze their requests for modifications to computing hardware, software and/or access to various systems (LAN, Host, Unix, SAP, etc.).

Responsibilities:
• Planning, scheduling, documenting, and supporting meetings in which change records are reviewed, approved, or rescheduled
• Creating, maintaining, and distributing the request and change management process documentation
• Assuming ownership of request and change records and tracking through all phases to completion
• Troubleshooting request and change record issues, identify root cause and implement work around and/or permanent solution
• Identifying and participating in improvement efforts centered on the Request & Change Management processes
• Understanding and adhering to Publix Information Security Policy
• Verifying the work of others

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Required Qualifications

• High School diploma or equivalent experience
• 2+ years of IT experience
• 2+ years of experience performing analytical type duties
• Minimum 30-40 wpm typing skills
• Experience with Microsoft Word and Excel

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Preferred Qualifications

• Associate degree in an IT related field
• 3+ years of IT experience
• 3+ years of experience performing analytical type duties.
• Familiar with request process or ticketing system
• Knowledge of Compliance and Audit change and access management requirements
• Strong interpersonal and leadership skills including experience in organizing, planning, and executing project deliverables.
• Experience with Publix tools such as Request Center, CMDB, Tivoli Identity Manager, Quest Active Roles Server, RACF, and ServiceNow!
• An understanding of security best practices that lead to implementation of secure solutions.

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Benefits

▪ Employee stock ownership plan that contributes Publix stock to associates each year at no cost ▪ An opportunity to purchase additional shares of our privately-held stock ▪ 401(k) retirement savings plan ▪ Group health plan (with prescription benefits) ▪ Group dental plan ▪ Group vision plan

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

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