Apply for the Associate Software Engineer – Customer Payments Support job opening.Associate Software Engineer – Customer Payments Support

Location: Lakeland, FL
Job ID: 34274BR
Department: Publix Technology
Pay Frequency: Monthly
Date Posted: Aug 26, 2025

$75 - 112k

Hybrid

Full Time - Regular

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Description

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Join Publix Technology – Where Innovation Meets Impact

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.

Whether you’re passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level – from internships to technical leadership.

Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs – build the future of technology for Publix.

The Customer Payments Support Team at Publix is seeking an Associate Software Engineer to significantly contribute to our company’s future. This role involves working with various enterprise teams to maintain three major financial platforms that ensure high availability for customers. You will focus on maintaining Publix’s payment systems to ensure a seamless checkout experience. Additionally, the role includes implementing necessary code modifications to keep our applications up to date. This position is crucial for sustaining the efficiency and reliability of our financial platforms.

Responsibilities:

• Own the delivery of 24/7 production support, including participating in a rotating on-call schedule and responding promptly to any issues that arise.
• Manage the environment infrastructure for various systems, ensuring smooth operation of Internet Information Services, Kubernetes, Azure, application deployments, and client/server certificate replacements.
• Responsible for monitoring and addressing both automated and manual application alerts and notifications to maintain system integrity.
• Develop and maintain comprehensive knowledge articles and support procedures to facilitate evolving support tasks and ensure team readiness.
• Conduct thorough data analysis by creating and executing complex queries, interpreting results, and effectively communicating findings to both technical and non-technical stakeholders.
• Complete code development tasks for front-end, back-end, processing, and web components to enhance and maintain system functionality.
• Support and manage the configuration of PIN Pads to ensure seamless in-store purchase transactions.

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Required Qualifications

• Bachelor’s degree in computer science or related analytical field, or equivalent professional experience.
• Basic knowledge of programming languages such as C# for troubleshooting and minor code adjustments.
• Availability for 24/7 production support on a rotating on-call schedule as required.
• Experience with customer support or help desk software to enhance user interaction and issue tracking.
• Familiar with database management and querying using SQL.
• Basic understanding of version control systems like Git and a willingness to learn best practices.
• Strong analytical skills and a desire to develop the ability to diagnose and resolve technical issues efficiently.

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Preferred Qualifications

• Experience with payment processing systems and related technologies.
• Basic understanding of cloud platforms, particularly Azure, and an eagerness to develop skills in application deployment and support.
• Has a general understanding of network protocols and security practices.
• Experience with tools like Internet Information Services (IIS) or Kubernetes, with a willingness to learn more.
• Familiar with infrastructure components including client/server, workstations, servers, networks, databases, firewalls, and middleware technologies.
• Exposure to cybersecurity principles, practices and security components like certificates, ciphers, and shared secrets.
• Experience with data visualization tools or techniques to aid in interpreting and presenting data analysis results.
• Familiarity with Agile or Scrum methodologies to effectively participate in team-based project management.
• Possess a basic understanding of payment processing systems and a willingness to learn more about related technologies.
• Experience with monitoring tools and techniques to proactively identify and resolve issues.

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

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Additional Information

Once your application has been successfully submitted you will receive a confirmation email. Please be sure to monitor your email daily for communications you may receive during the recruiting and selection process for this position.

***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.

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