Customer Care Agent, Full-Time, Marketing- Lakeland

Location: Lakeland, FL
Job ID: 31767BR
Department: Public Affairs
Working Hours: ***see additional information***
Pay Frequency: Weekly
Date Posted: Jan 27, 2025

Salary varies

Onsite

Full Time - Regular

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Description

This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise, inquiries, or concerns about our technical systems and overall experiences. Associates in this position must be prepared to advise on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution. This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.

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Required Qualifications

• High School Diploma or equivalent experience
• 1 year in a call center environment or
• 2 years in a customer service field
• Ability to be customer-focused
• Strong verbal and written communication skills
• Basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, and Adobe Acrobat
• Basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
• Willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling

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Preferred Qualifications

• Associate’s Degree in Business
• Two years’ experience in a call center environment, or
• Three to five years’ experience in a customer service field, or
• Two years’ office staff experience with Publix
• Knowledge of Publix policies, culture, history, and philosophy
• Knowledge and understanding of Microsoft Office software, ePower Center and SharePoint
• Show enthusiasm, initiative, and pride in work, and
• Show commitment to Publix’s mission.

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Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

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Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.

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Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Additional information:Monday-Friday Shifts between 8:00am – 6:00pm; Saturday schedules available 8:00am -12:00pm.

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