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Hourly Support 4, Customer Claims Unit Adjuster, Risk Management

Apply Job Req. ID 8395BR Date posted 01/18/2019
The purpose of this position is to perform the customer event intake function by investigating all reported customer events (approximately 21,000 annually), making initial contact with customers reporting a general liability event, communicating Publix’s liability assessment, settling the appropriate customer events and securing physical evidence related to customer events.
The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

  • responsible for contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims,
  • responsible for investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim,
  • responsible for managing all customer shopping cart damage and property damage claims to ensure timely and equitable resolution,
  • responsible for securing physical evidence related to customer events, to assist in claims handling and potential future litigation, and
  • responsible for complying with federally mandated Medicare reporting on settled claims.

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