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Director of Customer Payments - Lakeland

Apply Job Req. ID 9704BR Date Posted 08/02/2019 Location Lakeland, Florida
Throughout our history, our associates and customers have helped Publix grow from a single store into the largest employee-owned grocery chain in the United States. We thank them by remaining deeply dedicated to customer service and community involvement and being a great place to work. We've earned numerous awards for these efforts and we’re seeking dedicated individuals to continue growing our Brand! Join us if you are passionate about creating and delivering a World-Class Customer Experience! Apply today.

The purpose of this position is to direct the payment acceptance function for Publix including debit card, credit card and mobile payments. This position sets the direction and strategy for our Presto! Network in addition to other customer payment methods by leading the Customer Payment Strategy team that includes leadership from I/S, Customer Service and Marketing. This position oversees Store Bank Audit (SBA) and EFT Accounting departments as well as Publix’s bank relationships.

The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

  • Responsible for setting strategic direction within Publix on customer payment acceptance
  • Responsible for representing/advocating Publix’s position and influencing strategic direction externally for Publix as it relates to the customer payments industry
  • Responsible for directing Electronic Funds Transfer (EFT) Accounting, the Presto! Network and Store Bank Audit (SBA) departments
  • Responsible for acting as a subject matter expert for relevant I/S projects and other business area projects
  • Responsible for Bank Relationship Management
Required Qualifications
  • Bachelor’s degree in Accounting and/or Finance or equivalent experience
  • 10 years of relevant combined payment acceptance and finance experience with 5 years of supervisory experience
  • Knowledge of accounting principles, EFT and cash flow processes
  • Knowledge of credit card rules and regulations including Payment Card Industry (PCI) standards
  • Knowledge of the banking industry
  • Knowledge of Information Systems business practices
  • Knowledge of payments industry best practices and technologies
  • Ability to successfully direct projects to their completion
  • Analytical and problem-solving skills
  • Ability to interpret contract language
  • Written and verbal communication skills
  • Organizational and planning skills
  • Negotiation skills
  • Ability to prioritize information and tasks
  • Conflict management skills
  • Leadership skills
  • Financial Acumen
  • Knowledge of Microsoft Office and SQL type tools
  • Willingness to travel
  • Willingness to work a variable work schedule if necessary
Preferred Qualifications
  • Master’s Degree in Accounting and/or Finance/Business
  • 15 years of relevant combined payment acceptance and finance experience with 10 years of supervisory experience
  • Certified Public Accountant
  • Knowledge of Sarbanes Oxley
  • Knowledge of money services requirements
  • Knowledge of Regulation E for EFT law
  • Knowledge of store accounting
  • Knowledge of Base24, ACI, Settlement Manager, BDS (Coins) systems
Potential Annual Pay with Bonus 139,350 - 209,400 Frequency of Pay Monthly Hours of Work Minimum of 45 hours per week required Year End Bonus As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.
Address 1936 George Jenkins Blvd City Lakeland Region FL between Orlando and Tampa Other Compensation Information

This position is eligible for an Incentive Bonus, which is determined based on the Company’s results compared to its sales and profit goals for the fiscal year. The Company's incentive bonus plan is based on a target bonus equal to two months’ pay, but the bonus varies from year to year based on the Company’s results. Therefore, the Potential Annual Pay with Bonus listed above is estimated using a target bonus equal to two months’ pay, but the amount may be more or less than the target based on the Company's actual results. New participants transition into the incentive bonus over a 12-month period.

Benefits ▪ Employee stock ownership plan that contributes Publix stock to associates each year at no cost
▪ An opportunity to purchase additional shares of our privately-held stock
▪ 401(k) retirement savings plan
▪ Group health plan (with prescription benefits)
▪ Group dental plan
▪ Group vision plan
▪ Sick pay
▪ Long-term disability insurance
▪ Company-paid life insurance (with accidental death & dismemberment benefits)
▪ Tuition reimbursement
▪ Vacation pay
▪ Free hot lunches (buffet-style) at facilities with a cafeteria
▪ Paycheck direct deposit
▪ Credit union
▪ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
▪ 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).

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