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Consumer Insights Project Manager - Marketing

Apply Job Req. ID 9965BR Date Posted 09/11/2019 Location Lakeland, Florida
Consumer Insights Project Managers (CIPM) execute custom research studies from conception through final presentation. This includes designing and managing quantitative and qualitative primary research studies and providing analysis of customer perceptions and behavior. This analysis and reporting enables Publix to develop and refine strategies to meet customer needs, increase customer satisfaction and loyalty, and maximize sales and profits. The Consumer Insights Project Managers report to the Manager of Consumer Insights.

Additional responsibilities include:

• leading the design and development of assigned consumer insights research projects from project scope development through presenting research results
• providing secondary support on consumer insights research projects that are led by another Consumer Insights Project Manager in order to assure the accomplishment of key milestones and delivery against the project scope
• serving as a department resource, Subject Matter Expert (SME), and primary contact on consumer research studies

• establishing research methodologies, study specifications, procedures, and necessary tools for identifying, vetting, selecting, and managing external research suppliers to ensure projects are completed on time, on budget, and in accordance with project specifications and Publix’s research standards
• monitoring secondary research sources and integrating findings for consumer trends, industry trends, brand/product/category developments, and competitive intelligence
• dedicating time to Marketing innovation and quality improvement
• managing special Marketing related assignments

Willingness to work in the department's office location at Publix corporate headquarters in Lakeland, Florida. Required Qualifications • Bachelor of Science Degree in Business, Marketing, Economics, Sociology, Mathematics, Statistics, Anthropology, Psychology, or equivalent experience
• at least two (2) years of experience working in primary consumer research project management or analysis/reporting
• knowledge of various research methodologies (qualitative, quantitative, observational, etc.), their relative strengths and weaknesses, and what type of research objectives they are appropriate for investigating
• knowledge of the primary research process
• knowledge of statistics, quantitative methods, and data analysis (including descriptive, multivariate, and nonparametric statistics)
• knowledge of sampling theory
• knowledge of questionnaire design and question wording
• knowledge of project management disciplines and process project management skills
• knowledge of the secondary research process and methods
• knowledge of business and technical writing, reporting, and data summarizations
• knowledge of data sources available to the Consumer Insights and Marketing Analytics teams for analyses and reporting (past primary data, Lexis-Nexis, Scarborough data, scan data, demographics data, Market Track, etc.)
• knowledge of statistical software (SPSS, MiniTab, SAS, or R) and statistical functions in Microsoft Office program (Excel)
• knowledge of Continuous Quality Improvement (CQI) Processes
• quantitative and qualitative data analysis skills
• analytical and critical thinking skills
• ability to work independently with minimal supervision
• strategic thinking skills
• excellent written and verbal communication skills, and presentation skills including presenting findings to executive management
• training and teaching skills
• persuasion an negotiation skills
• professionalism and strong interpersonal skills
• teamwork and collaboration skills
• budgeting skills
• ability to be flexible and adaptable
• ability to travel (up to 50% during certain times) and stay overnight to attend training, as well as observe or conduct primary research for competitive and/or Publix store visits. While travel for fieldwork can be heavy at times, on average the position requires between 10%-20% travel
• ability to work a variable work schedule as needed including nights, holidays, weekends, and extended hours to meet deadlines
Preferred Qualifications • Master’s Degree in Business, Marketing Research, Economics, Sociology, Mathematics, Statistics, Anthropology, or Psychology
• three (3) or more years of experience working in primary research project management and analysis/reporting preferably in a business (non-academic) setting
• one (1) or more years of supplier management experience
• one (1) or more years of experience in retail, restaurant, or consumer packaged goods industries
• Marketing Research organization membership (Marketing Research Association, American Marketing Association, etc.)
• Professional Researcher Certification (PRC)
• Microsoft Access
Potential Annual Pay with Bonus 69,615 - 104,975 Additional Required Qualifications Willingness to work in the department's office location at Publix corporate headquarters in Lakeland, Florida. Frequency of Pay Monthly Hours of Work Minimum of 45 hours per week Travel Frequency 20% Year End Bonus

One month’s pay (pro-rated in the first year) if associate remains employed through issue date of the bonus check.

Address 3300 Publix Corporate Parkway City Lakeland Region FL between Orlando and Tampa Benefits ▪ Employee stock ownership plan that contributes Publix stock to associates each year at no cost
▪ An opportunity to purchase additional shares of our privately-held stock
▪ 401(k) retirement savings plan
▪ Group health plan (with prescription benefits)
▪ Group dental plan
▪ Group vision plan
▪ Sick pay
▪ Long-term disability insurance
▪ Company-paid life insurance (with accidental death & dismemberment benefits)
▪ Tuition reimbursement
▪ Vacation pay
▪ Free hot lunches (buffet-style) at facilities with a cafeteria
▪ Paycheck direct deposit
▪ Credit union
▪ Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
▪ 6 paid holidays (associates can exchange the following holidays with their manager’s approval: New Year’s Day, Memorial Day, Fourth of July, and Labor Day).


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