Bi-lingual Customer Care Agent, Part Time, Public Affairs - Lakeland

Apply Job Req. ID 23950BR Date Posted 03/22/2023 Location Lakeland, Florida

This position is to provide knowledgeable and friendly customer service to customers who contact our corporate office by phone, email and letter and have general praise for service, associates or our company, questions about policies, technical systems or products and/or concerns about product or overall experiences at our stores. Associates in this position must be prepared to advise on a multitude of topics that they are contacted on in an effort to resolve the contact on a first touch basis or instill confidence in the customer that their praise, inquiry or concern will be escalated to the appropriate department for a resolution. This position serves as an extension of the premier in store experience that customers have come to expect from Publix Super Markets, Inc.

Required Qualifications

High School Diploma or equivalent experience
1 year in a call center environment or
2 years in a customer service field
ability to be customer-focused
Strong verbal and written communication skills
basic knowledge and understanding of MS Office software including Access, Excel, PowerPoint, Word, Access, and Adobe Acrobat
basic knowledge of ECMS, MCMS, AIMS, JAC support tool, P.com support tool, POPS research port, ePower Center, and SharePoint
Must be Bi-lingual in Spanish and English
Willingness to work a flexible schedule which may include additional hours to handle peak workloads and holiday scheduling

Preferred Qualifications

Associate’s Degree in Business
two years’ experience in a call center environment, or
three to five years’ experience in a customer service field, or
two years office staff experience with Publix
knowledge of Publix policies, culture, history, and philosophy
knowledge and understanding of Microsoft Office software, ePower Center and SharePoint
show enthusiasm, initiative, and pride in work and
show commitment to Publix’s mission.

Minimum Base Pay 17.60 Maximum Base Pay 24.65 Frequency of Pay Weekly Hours of Work **See Additional Information*** Travel Frequency 0% Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.

Address 3300 Publix Corporate Parkway City Lakeland Region FL between Orlando and Tampa Potential Annual Base Pay NA Benefits · Employee stock ownership plan that contributes Publix stock to associates each year at no cost
· An opportunity to purchase additional shares of our privately-held stock
· 401(k) retirement savings plan
· Group health plan (with prescription benefits)
· Group dental plan
· Group vision plan
· Tuition reimbursement
· Free hot lunches (buffet-style) at facilities with a cafeteria
· Paycheck direct deposit
· Credit union

Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases.

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