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IT Delivery Manager – Data and AI Services

Location: Lakeland, FL between Orlando and Tampa
Job ID: 26386BR
Department: Publix Technology
Pay Frequency: Monthly
Date Posted: Feb 23, 2024

$152 - 229k


The IT Delivery Manager of the Data and AI Services team is responsible for ensuring the maximum return on Data Platforms such as NoSQL, Data Lake, and Snowflake to meet the needs of the business while providing the governance, security, and compliance of those systems. They will also manage AI development, assets, and a governance program to ensure responsible AI practices.

  • Lead a team of Data Engineers working to develop and manage Data Platforms and Data Pipelines to provide enterprise data for the business areas
  • Work with Data Architects, Financial Analysts, and Auditors to improve data validity and consistency for business analysis and reporting
  • Lead a team of AI Developers and Engineers to consult, develop, implement, and support AI systems using Azure OpenAI and Cognitive Services and other AI models, SDKs, or services
  • Own the AI Innovation Center and Governance Committee while working with a cross-functional team to review, advise, and approve AI standards, solutions, and training
  • Plan projects for the team, including resource allocation and milestones to meet business area needs and IT requirements
  • Foster and maintain good working relationships with business area representatives to remain in sync on direction and future solution requests
  • Manage relationships with software vendors as needed
  • Provide oversight of support processes to ensure timely defect resolution and appropriate escalation of system issues
  • Provide communication and escalation to IT and business area management on critical incidents and problems
  • Monitor production environments to ensure systems are running efficiently and accurately
  • Perform human resource management duties, including hiring, training, performance monitoring, mentoring, career counseling, pay reviews, promotions, terminations, and work prioritization for assigned associates
  • Participate in establishing departmental processes, KPIs, and measurement reporting
  • Ensure availability for 24/7 tier 3 system support as needed

Required Qualifications

  • Bachelor’s degree in Computer Science, Business, or other analytical disciplines or equivalent work experience
  • 8 years of IT experience, including design, implementation, and maintenance of data, application, or AI systems
  • 5 years of leadership experience in one or more of the following:
    • Demonstrated leadership in IT project management; experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors; ability to analyze project needs and determine resources needed to meet objectives
    • Successfully developed and implemented or supported applications in new computing architecture environments using new and emerging technologies
    • Demonstrated ability to manage multidiscipline, high-performance work teams
    • Developed efficient and effective solutions to diverse and complex business problems
  • 3 years of experience hands-on experience delivering data solutions as a data engineer, data analyst, or database administrator
  • Solid understanding of big data concepts, including data lakes, structured streaming, structured vs unstructured data, micro-batch processing, etc.
  • Strong analytical, problem-solving, and conceptual skills
  • Ability to make sound decisions and solve complex business and technical issues
  • Strong teamwork and interpersonal skills (the ability to work well with others and be a team member)
  • Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment
  • High degree of confidence, maturity, self-motivation, commitment, and integrity
  • Enthusiasm, initiative, pride in work, and commitment to Publix and our Mission

Preferred Qualifications

  • 10 years of IT experience, including designing, developing, and implementing Data, Applications, and AI systems
  • 2 years of experience working with big data solutions using technical capabilities such as Hadoop, Apache Spark / Databricks
  • 2 years of experience working in the public cloud using different data solutions such as AWS RDS, Azure Synapse, or GCP Big Query
  • Experience implementing or contributing to data or AI governance programs
  • Experience developing, implementing, and supporting AI systems using Azure OpenAI and Cognitive Services and other AI models, SDKs, or services
  • Experience with supporting large-scale applications within a 24/7 environment; willingness to work extended/off hours unexpectedly if critical issues arise
  • Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies
  • Basic knowledge of financial management and budgeting


  • Employee stock ownership plan that contributes Publix stock to associates each year at no cost
  • An opportunity to purchase additional shares of our privately-held stock
  • 401(k) retirement savings plan
  • Group health, dental and vision plans plan
  • Paid Time Off
  • Paid Parental Leave
  • Short- and long-term disability insurance
  • Tuition reimbursement
  • Free hot lunches (buffet-style) at facilities with a cafeteria
  • Visit our website to see all of our benefits: Benefits – Jobs (

Year End Bonus

As a year-end bonus to associates, Publix issues one month’s extra pay (pro-rated in the first year) each year if associate remains employed through issue date of the bonus check that year. This is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

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