
Apply for the General Liability Claims Adjuster I job opening.General Liability Claims Adjuster I
Location: Lakeland, FL
Job ID: 33469BR
Department: Risk Management
Working Hours: 8:00AM - 7:00PM Monday - Friday, 8:00AM - 5:00PM Saturday
Pay Frequency: Weekly
Date Posted: Jun 16, 2025
Description
The purpose of this position is to adjust non-attorney represented general liability claims. There are approximately 12,000 events reported annually.
- Responsible for contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims
- Responsible for investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim
- Responsible for managing all customer shopping cart damage and property damage claims to ensure timely and equitable resolution
- Responsible for securing physical evidence related to customer events, to assist in claims handling and potential future litigation
- Responsible for complying with federally mandated Medicare reporting on settled claims
Required Qualifications
- High School diploma or equivalent experience (if applicable)
- 1 year of customer service or 1 year of retail experience
- Ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in
- Productivity
- Applied judgement
- People skills
- Communication
- Basic skill level of Microsoft Word, Excel
- Willingness to work a flexible schedule, including working weekends, holidays and extended hours
Preferred Qualifications
- Associate degree in any discipline
- 3 years of customer service experience or
- 3 years retail operations experience or
- 1 year at Publix
- Actively holds Florida All Lines Adjuster’s License
- Fluent in second language, preferably Spanish
- Knowledge of general insurance adjusting procedures, rules and ethics
- Knowledge of legal issues and burden of proof relating to GL and Auto negligence in all states Publix operates in
- Knowledge of legal issues and evidentiary standards relating to damages in all states that Publix operates.
- Knowledge of risk transfer and notice obligations relating to same
- Basic skill level of Microsoft Word, Excel
- Knowledge of risk management claims system
- Knowledge of Medicare reporting system
- Knowledge of Microsoft outlook
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November.
In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check.
In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.
Featured Jobs
General Liability Claims Adjuster I
The purpose of this position is to adjust non-attorney represented general liability claims. There are approximately 12,000 events reported annually. Responsible for contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims. Responsible for investigating reported customer events to ensure all necessary information is accurately captured…
Risk ManagementLiability Attorney, Risk Management – Lakeland
The General Liability Attorney at Publix plays a crucial role in safeguarding the company's interests by overseeing the legal defense of lawsuits initiated by customers, consumers, or the public, excluding certain discrimination actions. This position is pivotal in managing a diverse range of legal matters, including general liability, product, fleet, and pharmacy lawsuits, across the…
Dacula Fresh KitchenSlicing Room Operator, Overnight, Fresh Kitchen – Dacula
Setting up equipment. Operating slicing equipment and bagging equipment. Stacking tubs. Performing sanitation and basic preventative maintenance on equipment and. Other duties as assigned. .
ATL DairyTeam Leader, PM, Dairy – Dacula
Performing tasks in the work area on a daily basis within the team including: Being an on-the-floor work participant with associates. Covering for unplanned absences and vacations. Understanding and maintaining all department reports and procedures. Coordinating breaks and lunch schedules. Overseeing and understanding the maintenance of equipment, PM's and work orders. Assisting managers with scheduling…