Customer Service Agent, HS 3, Benefits – Lakeland

Location: Lakeland, FL
Job ID: 30235BR
Department: Benefits Administration
Pay Frequency: Weekly
Date Posted: Sep 03, 2024

$37 - 51k

Onsite

Full Time - Regular

Apply

---

Description

• Working in a high volume customer services center responding to phone inquiries about Group Benefit Plans, i.e. health, life insurance, long term disability, voluntary benefit plans, Retirement and Stockholder Services,
• Prepare paperwork related to benefit requests and update associates’ information and
• Assist with a variety of other tasks within the benefits department as needed.

---

Required Qualifications

• High school diploma or equivalent experience
• Ability to handle a high volume of calls daily and process work accurately, timely and meet deadlines
• Professional telephone etiquette and probing skills
• Ability to handle and maintain confidential and sensitive information
• Ability to work independently and productively
• Be detail-oriented with good analytical skills and problem-solving skills
• Working knowledge of Microsoft Office
• Excellent organizational skills
• Excellent verbal and written communication skills
• Excellent attendance and punctuality record
• Ability to work well with others, remain positive and be an effective team member
• Obvious enthusiasm, initiative, pride in work and a
• Commitment to Publix and our Mission.

---

Preferred Qualifications

• Two years Publix retail customer service experience in an employee benefits administration department
• Call center experience
• Benefits experience
• General accounting skills
• Bilingual -Spanish a plus

---

Benefits

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits – Jobs (publix.com)

---

Year End Bonus

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.

---

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

Please note that Publix will not sponsor any hire for this position for a visa or permanent residence.

---